Available on: All plans | Role: Admin+ | Status: Generally Available
Overview
The Content Insights dashboard analyzes the quality and effectiveness of your organization’s knowledge base. It surfaces trending topics, popular documents, and areas where your AI lacks sufficient knowledge to answer user questions.
Content Health Score
A composite health score (0-100) based on five dimensions:
| Dimension | What It Measures |
|---|
| Coverage | How well your documents cover the topics users ask about |
| Freshness | How up-to-date your document library is |
| Usage | How frequently documents are retrieved in AI responses |
| Accuracy | Quality of AI answers based on document relevance scores |
Document Statistics
| Stat | Description |
|---|
| Total Documents | Number of documents across all teamspaces and connections |
| Active Documents | Documents that have been referenced in AI responses recently |
| Stale Documents | Documents that haven’t been used or updated in a while |
Trending Topics
Powered by the Horus AI engine, this section shows the top 5 topics users are asking about, including:
- Topic name — The subject area
- Query count — How many times users asked about this topic
- Trend — Whether interest is rising or falling (with percentage)
Use this to understand what your team cares about most and ensure those areas are well-documented.
Popular Documents
The most-retrieved documents ranked by usage:
- Document name — The file that’s being cited
- Retrieval count — How often the AI referenced this document
- Relevance score — Average quality score when this document was used
- Last retrieved — How recently this document was used
Query Success Rate
Breakdown of how effectively the AI resolves user questions:
| Category | Description |
|---|
| Immediate | AI answered confidently on the first response |
| Iterative | User needed follow-up questions to get a satisfactory answer |
| Failed | AI could not provide a useful answer |
| Escalated | User needed to seek help outside the AI |
Document Lifecycle
Tracks the state of your document library over time:
| Stage | Description |
|---|
| New | Recently added documents not yet referenced |
| Active | Documents actively used in AI responses |
| Needs Update | Documents that may be outdated based on age and usage patterns |
| Obsolete | Documents no longer relevant or referenced |
| Archived | Documents that have been intentionally archived |
