Available on: All plans | Role: Admin+ | Status: Generally Available
Overview
The Business Impact Dashboard is the first view you see when opening Metrics. It provides a high-level picture of how your organization engages with AI — including active users, response volumes, satisfaction rates, and usage patterns.
Key Metrics Cards
Four headline metrics are displayed at the top with month-over-month evolution:
| Metric | Description | Evolution |
|---|
| Active Users | Users who interacted with AI this month | % change vs. last month |
| Responses Generated | Total AI responses this month | % change vs. last month |
| Satisfaction Rate | Positive feedback ratio | % change vs. last month |
| Avg Session Time | Average duration per chat session (minutes) | % change vs. last month |
- Green arrow up — Improvement over last month
- Red arrow down — Decline from last month
- Gray arrow — No change
Current Usage
A highlighted usage banner shows your organization’s query consumption:
| Stat | Description |
|---|
| Queries Used | Number of AI queries consumed this billing period |
| Query Limit | Maximum queries allowed by your plan (or unlimited) |
| Remaining | Queries left before hitting your limit |
| Used % | Percentage of your quota consumed |
User Segmentation
Users are classified into four segments based on their activity:
| Segment | Description |
|---|
| Regular Users | Consistently active users with frequent interactions |
| Casual Users | Users with occasional activity |
| Contributors | High-impact users who contribute the most conversations |
| Inactive Users | Users with no recent activity |
Charts
Usage Trends
A dual-axis line chart showing Active Users and Queries over the last 6 months. Helps identify growth trends and seasonal patterns.
Usage by Hour
A bar chart showing query volume distribution across hours of the day. Useful for identifying peak usage times.
Top Contributors
The bottom section highlights the top 3 contributors for the current month, showing their name, avatar, and total contribution count.
